Tesla

Received a notification on email that the tow hitch we wanted was finally available. Got at appointments through the Tesla app as it's made easy. Arrived and of course, there's a line but went by fast. Dominic helped us and received a Black Tesla 3 loaner for the few hours while they fixed our car. Really great customer service for our Tesla Y Performance. Transaction was easy set up for the loaner on the app. The show room was nice. Some new cars available for purchase on the lot available instead of by order. Of course, I wish for the Model S Plaid! Love that car! Ordering a Tesla is way easier than other car dealers; no hassles or haggling. Received notification our car was ready via app and got the car right away. Easy service with them. Service at least, for this location. Friendly folks here!

Damaged our car while servicing and also they said will charge 250$ each area for JUST checking if there is any sound coming. When mentioned about additional damages that they did to car! they said they took pictures only for outside before starting to service. Also one damage they did was on side door which they scheduled appointment to fix it but not all! NEVER WOULD RECOMMEND TESLA DUBLIN CENTER. ! Very rudely they kind of said feel free to reach higher leadership and do whatever! We are not helping!

Dropped off my Model 3 for repair and this is what they gave me as a loaner vehicle….. the seats inside are ripped…. The inside was such a disaster I sent to a local car wash and paid for it to be cleaned out of my own pocket. Never in my life have I ever had this experience with a car company. Tesla Service Center in Dublin is a JOKE! Not to mention all 4 of my tires are bald…. How did things get so bad that they can’t even maintain their own vehicles? Not even a simple wash or vacuum. Half my door panel is missing, it’s embarrassing showing people a MODEL X and to see stuff like this. Why can’t they hire someone to clean and repair all loaner vehicles daily? Never did I dream to see half the door was missing….

Poor communication. Once they have your car in service, you can’t easily call them, and for me messaging the service team via app has gone unanswered for several days. You’re just another number. They give you a loaner car that’s been neutered (max speed reduced). For me, my loaner’s HVAC system filters has a foul odor and has been making me cough. I just want my car back but they’re taking so long to give me any kind of update. Car was supposed to be fixed Tuesday, day after drop off (dropped off Monday) now it’s Thursday, it’s been 72 hours since drop off and not a single update or message from them. I just see my car’s battery slowly depleting. We already tried software updates remotely. I suspect the car’s computer or multiple hardware is failed. Perhaps they’re trying to avoid costly hardware repairs? But if all I’m asking for is good communication and sending messages are free what gives? I also feel they took better care of me during my vehicle’s basic warranty for the first four years… now that I am in the extended warranty period I feel deprioritized. Like a 2nd class citizen. Perhaps it’s all designed to entice you to buy a new car again. But if you’ve paid $1800 to extend your service shouldn’t they at least respond to you? You’re paying a deductible. If the goal is to make you a repeat customer this is probably not a successful approach.